Privacy Policy
Last updated: October 2026
LT Express Ltd (trading as LetsCartIt.co.uk) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Data Controller
LT Express Ltd is the data controller for personal data collected through LetsCartIt.co.uk. Contact us at info@letscartit.co.uk for any data-related queries.
2. What Data We Collect
We collect: name, email address, mobile/WhatsApp number, UK and overseas addresses, LT Customer ID, parcel and shipping details, payment records (not card details), and communications with us. We also collect technical data such as IP address and browser type for security and analytics purposes.
3. How We Use Your Data
We use your data to: provide and manage our parcel forwarding service, process payments and verify transactions, send transactional emails and parcel status notifications, comply with customs and legal obligations, and improve our services. We do not use your data for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your data on the following legal bases: contract performance (to deliver our services), legal obligation (customs and tax compliance), and legitimate interests (fraud prevention, service improvement).
5. Data Sharing
We share your data with: shipping carriers and customs authorities as required for delivery, payment processors for transaction verification, and IT service providers who support our operations. We do not sell your personal data to third parties.
6. International Transfers
As we ship between the UK and Philippines, your data may be transferred internationally. We ensure appropriate safeguards are in place for any such transfers in accordance with UK GDPR.
7. Data Retention
We retain your personal data for as long as your account is active and for up to 7 years after your last transaction for legal and tax compliance purposes.
8. Your Rights
Under UK GDPR you have the right to: access your personal data, correct inaccurate data, request deletion of your data (subject to legal obligations), object to processing, and data portability. To exercise these rights, contact us at info@letscartit.co.uk.
9. Cookies
We use essential cookies only to maintain your login session and ensure the security of our service. We do not use tracking or advertising cookies.
10. Contact & Complaints
For privacy queries, contact info@letscartit.co.uk. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.