FAQ — UK to Philippines Parcel Forwarding | LetsCartIt

Question 1

How do I get started?

Accepted Answer

Create a free account at letscartit.co.uk. You'll instantly receive your unique LT Customer ID and a UK warehouse address. Use that address when shopping at any UK retailer.

Question 2

Is there a sign-up fee?

Accepted Answer

No. Creating an account is completely free. You only pay for shipping when we dispatch your parcel.

Question 3

What is my LT Customer ID?

Accepted Answer

Your LT Customer ID (e.g. MARIASANTOS00123) is your unique identifier. Always include it in the delivery name when ordering from UK retailers so we can match your parcel to your account.

Question 4

What are your shipping rates?

Accepted Answer

UK to Philippines: Air freight minimum £20 (first 2 kg), then £8/kg — e.g. 3 kg = £24, 5 kg = £40. Sea freight £17/cu ft, minimum £20. Philippines to UK: Air freight minimum £30 (first 2 kg), then £15/kg — e.g. 3 kg = £45, 5 kg = £75, plus a Royal Mail charge for final UK delivery. All prices are estimates subject to actual warehouse inspection. See our Shipping Rates page for full details.

Question 5

How long does shipping take?

Accepted Answer

UK to Philippines Air freight takes 7–14 business days. UK to Philippines Sea freight: we aim to deliver within 3–4 months after departure. Philippines to UK Air freight takes 7–14 business days. Transit times are estimates and may vary due to customs clearance and port schedules.

Question 6

What is volumetric weight?

Accepted Answer

Volumetric weight = (Length × Width × Height in cm) ÷ 5000. We charge whichever is greater: actual weight or volumetric weight. This applies to both UK → Philippines and Philippines → UK Air Cargo shipments.

Question 7

Can I consolidate multiple parcels?

Accepted Answer

Yes! If you have multiple parcels arriving at our warehouse, we can consolidate them into one shipment to save on shipping costs. Contact us to arrange consolidation.

Question 8

How do I send a parcel from the Philippines to the UK?

Accepted Answer

Philippines to UK shipments must be dropped off at our Mandaluyong office — we do not offer collection. Drop-off is by appointment only. You must contact our support team first to book a drop-off slot and receive the confirmed office address. Once booked, bring your parcel to the Mandaluyong office at your agreed time. Our team will weigh and measure it, then send you a payment request before dispatch.

Question 9

What is the Mandaluyong drop-off address?

Accepted Answer

Our Mandaluyong drop-off address is provided by our support team when you book your appointment. The address is not published publicly as drop-offs are by prior booking only. Please contact us at info@letscartit.co.uk or via WhatsApp to arrange your booking and receive the address.

Question 10

How long can you store my parcel for free?

Accepted Answer

We offer free storage for up to 20 days from the date your parcel arrives at our warehouse. This applies to both Air and Sea Cargo shipments.

Question 11

What happens after 20 days?

Accepted Answer

After the 20-day free storage period, a storage fee of £1 per day per parcel or item will be charged. Storage fees must be paid in full before your parcel can be dispatched. Please ensure you arrange payment promptly to avoid accumulating storage charges.

Question 12

What happens if I don't collect or pay for my parcel?

Accepted Answer

Unclaimed parcels held for more than 90 days may be disposed of at our discretion. We will attempt to contact you before taking any action.

Question 13

How do I pay?

Accepted Answer

We currently accept bank transfer (BACS). Once your parcel is weighed and quoted, you'll receive a payment link with our bank details. Upload your proof of payment and we'll verify within 1 business day.

Question 14

When do I pay?

Accepted Answer

You pay after we receive and weigh your parcel. We'll send you a quote by email, and you pay before we dispatch.

Question 15

What should I use as a payment reference?

Accepted Answer

Always use your parcel reference number (e.g. LTUKPH123456) as the payment reference so we can match your payment to your parcel.

Question 16

How do I track my parcel?

Accepted Answer

Log in to your dashboard at letscartit.co.uk/dashboard to see real-time status updates for all your parcels. We'll also email you at each key stage.

Question 17

What happens if my parcel is lost or damaged?

Accepted Answer

Please contact us immediately at info@letscartit.co.uk. We photograph all parcels on arrival and maintain detailed records.

Question 18

When is the office and support team available?

Accepted Answer

Our office and support team are available Monday to Saturday 3am–7pm UK time (10am–2am Manila time), and Sunday 9am–5pm UK time (4pm–midnight Manila time). Manila is currently 7 hours ahead of UK time.

Question 19

When is Pasabuy Pinas Shopper available?

Accepted Answer

Pasabuy Pinas Shopper is available Monday to Sunday, 3am–6pm UK time (10am–1am Manila time the following day). Manila is currently 7 hours ahead of UK time.

Question 20

What time zone do you operate in?

Accepted Answer

Our published hours are in UK time (GMT/BST). For your reference, Manila (Philippine Standard Time) is currently 7 hours ahead of UK time. So 3am UK = 10am Manila, and 7pm UK = 2am Manila.

Frequently Asked Questions

Getting Started

Shipping & Rates

Storage

Payment

Tracking & Delivery

Support Hours

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